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  • Where are our products made?
    Our products are entirely manufactured in our laboratory located in Courpière in the 63.
  • Are our products certified organic?
    Our Terre Argousier range is certified organic, however our other products are not yet (it's in progress). The ingredients we use for all our cosmetics are of organic origin.
  • What is the delivery delay ?
    We prepare and ship your orders quickly so that they arrive between 48 and 72 hours at your doorstep.
  • What is the price of delivery?
    Delivery is free from €50 of purchase, below it depends on the weight of the order and starts from €4.12 excl. VAT.
  • What if there is a problem with your order?
    In the event of a problem with your order, contact us on 04 73 94 04 41 or by email at commercial@terre-sensorielle.com
  • Where do the ingredients in your products come from?
    The ingredients we use in our products are of natural origin, they come mainly from France when possible. Most of these ingredients are certified organic.
  • Can I order if I don't live in France?
    Yes it is possible, we deliver internationally, however the price of delivery may change depending on the country.
  • What are the opening hours of the laboratory?
    Our laboratory is open Monday to Friday from 9 a.m. to 5 p.m. 48 Thiers Avenue 63120 Courpiere
  • Can I place an order online and pick up my package at the laboratory?
    Yes, it is possible to order on our website and select click and collect to pick up your order at the laboratory.
  • What if I am a professional and want to become a reseller?
    If you want to resell our products, go to our professional website or contact us on 04 73 94 04 41 or on commercial@terre-sensorielle.com

FAQs

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